1. Overview
Handyman Services Dubai is committed to protecting your personal information. This policy describes what information we collect, how we use it, and your rights.
2. Information we collect
We collect: your name, phone number, email address, service address, and details of the work you request. For payments we may collect billing information. We do not collect or store credit card numbers — payments are processed by your card issuer directly.
3. How we use your information
We use your information to: respond to your enquiry, dispatch a technician to your address, send quotes and invoices, process payments, and follow up after the job. We may contact you about offers, seasonal maintenance reminders, or company news — you can unsubscribe at any time.
4. Sharing your information
We do not sell your personal information. We share information only with: (a) our technicians and team members for service delivery; (b) payment processors for transactions; (c) authorities where legally required.
5. WhatsApp communications
When you contact us via WhatsApp, your conversation is stored on our business WhatsApp account. We use WhatsApp Business which is governed by Meta's privacy terms. We retain conversation history for service and dispute-resolution purposes.
6. Cookies and website data
Our website uses essential cookies for site functionality and analytics cookies (Google Analytics, Meta Pixel) to understand visitor behaviour. You can disable cookies in your browser settings.
7. Data retention
We retain customer data for 7 years for warranty and accounting purposes. After this period, personal information is securely deleted unless legally required to retain it.
8. Your rights
You have the right to: access the personal information we hold about you, request correction or deletion, opt out of marketing communications, and request a copy of your data. Contact us at the email below to exercise these rights.
9. Security
We protect your information with reasonable technical and organisational measures. No system is 100% secure, but we work hard to safeguard your data. If a security incident occurs that may affect you, we will notify you promptly.
Contact us about this policy
Questions about this policy? Email [email protected] or WhatsApp +971 50 860 3634.